This privacy policy explains how Cycle Savvy processes personal data in connection with its website and workshop services. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
We may process identification details, contact details, inquiry content, and service preferences when you submit a request or communicate with us. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the site.
Data is collected from contact form submissions, email messages, phone calls, workshop drop-ins, and other direct communications. Technical data is generated automatically when the website is accessed or when messages are delivered through the site.
We use essential cookies for site operation and privacy preference cookies to remember selected settings. No confirmed analytics or advertising cookies are described in this policy, and any future use of additional cookies would be addressed through an updated notice.
Essential cookies support basic site operation, and preference cookies help remember privacy choices. Because tracking is not enabled, we do not state that analytics or marketing cookies are in use. If your browser blocks cookies, some site functions may not work as intended.
We use personal data to respond to service inquiries, arrange bicycle intake, assess requested work, prepare and confirm quotes, carry out repairs and adjustments, provide collection summaries, and manage follow-up communication. Data is also used for website security, technical delivery, and recordkeeping needed to operate the service.
We may share personal data with service providers that help us deliver website functions, process communications, support technical operations, or maintain security. Any recipient is expected to use the data only for the assigned purpose and under appropriate confidentiality and data protection terms.
We may disclose personal data if required by law, regulation, court order, or a lawful request from a public authority. Disclosure may also occur when needed to protect rights, prevent fraud, or address a security issue, but only to the extent reasonably necessary.
Privacy rights lifecycle
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, objection, restriction, and portability. Some requests may be limited where we must keep information for legal compliance, security, or the completion of a service request.
To exercise a privacy right, send a request through one of the contact channels listed in this policy and describe the data or action you are asking about. We may need to verify your identity, clarify the request, or explain why a particular request cannot be fully granted.
We keep personal data only for as long as it is needed to handle inquiries, manage workshop services, maintain security, resolve disputes, or meet legal and accounting obligations. When the relevant purpose ends, data is deleted, anonymized, or otherwise removed from active use according to our internal lifecycle review.
We may update this privacy policy to reflect changes in our processing practices, legal requirements, or site functionality. When changes are material, we will use a reasonable method to draw attention to the update before it takes effect.
For GDPR purposes, Cycle Savvy acts as the controller for the personal data described in this notice. Processing is carried out on a lawful basis that depends on the context, such as responding to inquiries, managing workshop services, meeting legal obligations, or relying on legitimate interests where appropriate.
Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and related situations covered by EU data protection law.
Where the GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, subject to legal limits and the nature of the processing. We may ask for information needed to verify the request and to protect the privacy of others before taking action.
Use the listed channels for questions about this policy or the handling of your data.
